SigmaFlow | Process-centric Knowledge Management

Process-centric Knowledge Management

Knowledge Capture and Retrieval with effective Tagging

Challenges: In today's economy, many companies are struggling with applying knowledge for business results with primary reasons being:

Process execution is compromised because employees aren’t confident what to do. It has been estimated that up to 95% of people don’t know what their job is.
Project-based industries have historically been plagued with a knowledge decay cycle in which knowledge is learned on a project, is lost when the team disbands, only to be relearned by the next team.

An Accenture High Performance Workforce study found that the most commonly cited impediments to better knowledge capture and sharing were:

Lack of a common business culture across different locations
No knowledge support infrastructure
Knowledge sharing typically is not rewarded in the organization.

Solution: SigmaFlow Process-centric Knowledge Management Capability uses your process categories for organization and to make it intuitive for your employees to quickly identify knowledge that will enable them to better perform their jobs.

Value: Our customers on average found that Process-centric Knowledge Management is critical for sustaining continuous improvement project gains, reducing risks associated with capturing tacit and tribal knowledge, mitigating corporate knowledge decay.

Differentiators and Benefits

SigmaFlow's Process-centric Knowledge Management solution capability provides:

Benefits Differentiators

Effective Knowledge Management - Retrieval. Retrieval. Retrieval. Storing Knowledge (in a wiki, blog and other web 2.0 devices,) is easy. Effective Retrieval is accomplished by structuring the data.

Process-centric content organization and context tagging provides structure and expedites your retrieval

Link valuable content to the employee’s everyday Workspace

Identify Experts quickly. Collaborate with experts through discussion forums, email alerts and automated workflows

Employee Development - Reduce risk of retiring workforce, and need for on-the-job training by expanding Employee Development from Training to Interactive Sharing.

Accessible web-based Business Process Standards (SOPs) with task-specific references.

Jump-start Knowledge base with existing corporate Training Modules

Expand the Learning experience by integrating discussion forums to capture Tacit Knowledge.

Knowledge Sharing across Value Stream - Create competitive advantage by sharing operational knowledge with customers, suppliers, and vendors

Multi-tenant Knowledge base enables easy Sharing of selected Knowledge.

Provide a Knowledge Support Infrastructure to enable a common culture across multiple locations

Reward Knowledge Sharing - Create positive reinforcement for Knowledge contribution.

Measure who is participating, and the Quantity and Quality of the content they are contributing