Business Process Standards and Compliance
Challenge: Employees not fully understanding the business process, and no mechanism to validate that they are following the business standard.
Over 55 percent of the CEOs rate “excellence in execution” as their number one concern, according to The Conference Board’s recent post-downturn report on the top ten CEO challenges.
The most common root causes:
- Insufficient process knowledge: workers not knowing what to do. It has been estimated that up to 95% of people don’t understand exactly what their job is.
- No measurement system to ensure process compliance, track historical trends, and capture key operating variables for continuous improvement analysis.
Solution: a Business Process Improvement Solution that illustrates the process procedure steps, enables one-click capture of process tacit and tribal knowledge, and scorecards the process performance trends.
SigmaFlow Procedure Execution Capability aligns People, Process and Technology. Employees know the procedure steps, gain one-click access to capture the more tacit knowledge, and metric collection to validate compliance.
Value: Our customers found that Business Process Intelligence is critical for sustaining continuous improvement project gains, reducing risks associated with capturing knowledge, mitigating corporate knowledge decay.
