| "SigmaFlow
Workbench enables people to easily find and use the
tools appropriate for their needs, regardless of
their experience level in process improvement.
For example,
our hospital is trained in the PDSA (Plan-Do-Study-Act)
continuous improvement cycle, so they will find ready
access to tools to create a project charter, flow
charts, cause and effect "fishbone" diagrams,
develop a data collection plan, and establish a project
action plan.
Those who have
learned more sophisticated process improvement tools,
such as those used in the Six Sigma DMAIC approach
to breakthrough process improvement, will appreciate
the linking to additional tools such as a Critical
to Quality/Cost/Delivery trees, cause and effect matrices,
FMEA analysis, control plans, and a project
funnel report which keeps track of what has been learned
during the project.
SigmaFlow Workbench
provides a common format for information about
a process, which then can be added to during further
process improvement work. For example, PDSA, which
is used for ongoing continuous improvement, creates
a pool of initial information upon which a Six
Sigma DMAIC breakthrough improvement can be bootstrapped
in order to accelerate that effort. Similarly, the
additional information gained in the Six Sigma
project can serve as a basis for enabling those
who work within the process on a daily basis to enhance
their ongoing PDSA efforts.
From the executive
perspective, the common templates for the tools and
the ability to output the results to Microsoft Excel
and PowerPoint facilitates presentations, communication,
and, more importantly, understanding of the project
status and results.
Added to all
that, for those who wish to apply "what if"
analyses, the simulation tools that Modeler
provides allows for "playing" with the process
without actually changing a process to learn better
ways to manage the process."
Ed Popovich
V.P. Enterprise Excellence, Boca Raton Community Hospital |
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